At zyvran.xyz, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward return policy to help resolve any issues. Please read the following information carefully to understand the process for returning items.
1. General Return Policy
We accept returns within 30 days of receiving your order. To be eligible for a return, the item must be unused, in the original packaging, and in the same condition that you received it. Please ensure that all tags, labels, and packaging are intact, as they are necessary for processing returns.
2. Non-Returnable Items
Certain items are non-returnable due to hygiene and safety reasons. These include:
- Personalized or custom-made products
- Gift cards
- Downloadable software or digital products
- Opened and used products
Please review your order before making a purchase, as items falling into these categories cannot be returned.
3. How to Return an Item
To initiate a return, follow these simple steps:
- Contact Us: Please reach out to our customer service team at support@zyvran.xyz or through the Contact Us page on our website to initiate the return process.
- Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return is approved, you will receive a return authorization (RA) number and instructions on how to send the item back to us.
- Pack the Item: Securely package the item in its original packaging (if available). Include a copy of the return authorization form inside the package to help us process your return quickly.
4. Shipping Costs for Returns
The customer is responsible for the cost of shipping the item back to us unless the return is due to an error on our part (e.g., receiving the wrong or damaged item). We recommend using a traceable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If your return is approved, the refund will be processed to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the actual cost of shipping will be deducted from your refund amount.
6. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the same process as a return. However, you will need to place a new order for the replacement item. Once we receive the returned item, we will process your refund accordingly.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at support@zyvran.xyz with your order number and a description of the issue. We will provide instructions for returning the defective item and ensure you receive a full refund or replacement.
8. Items Received as Gifts
If you received an item as a gift and wish to return it, please follow the return process outlined above. You will need to provide the order number to complete the return, and a gift refund will be issued to the original payment method.
9. Return Exceptions
If an item does not meet the return criteria (e.g., used, damaged by the customer), we may decline the return. We also reserve the right to charge a restocking fee for returned items that are not in the same condition as when they were shipped.
10. Cancellations
You can cancel an order within 24 hours of placing it by contacting our customer service team. If the order has already been shipped, the return process will apply.
11. Special Conditions for International Orders
For international orders, the return policy applies similarly; however, international customers are responsible for return shipping costs and any customs duties or taxes. We suggest using a reliable shipping service that provides tracking information.
12. Policy Updates
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the bottom. We encourage you to review this policy periodically for any updates.
13. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please feel free to contact us. Our customer service team is happy to assist you.
- Address: 1400 N Larkin Ave, Joliet, IL 60435, United States
Phone: +18157254792
Email: admin@zyvran.xyz
We value your business and are committed to making your shopping experience with zyvran.xyz as easy and enjoyable as possible. Thank you for choosing us!
14. Final Thoughts
Your satisfaction is our top priority. If you have any issues with your order or return, please let us know as soon as possible, and we will do everything we can to resolve it quickly. We are here to ensure you have a positive shopping experience.