At Zyvran.xyz, we are committed to providing high-quality products that meet the expectations of our valued customers. Our Warranty Policy ensures that your purchase is protected, giving you peace of mind with every order. Please read through the following terms and conditions to understand the scope of the warranty provided on the products sold on Zyvran.xyz.

1. Scope of Warranty

This warranty applies to all products purchased from Zyvran.xyz, unless stated otherwise in product-specific documentation or otherwise specified at the time of sale. Our warranty ensures that our products are free from manufacturing defects and work as advertised when used under normal conditions.

We offer a limited warranty that guarantees the products are free from material defects and function as intended for a specified period from the date of purchase. If the product does not meet these criteria during the warranty period, we will either repair, replace, or offer a refund for the item, based on the situation.

2. Warranty Period

The warranty period for each product varies and is specified on the product page at the time of purchase. Unless otherwise stated, our standard warranty period is 12 months from the date of purchase. The warranty period begins on the date the product is received, not from the date of order.

3. What the Warranty Covers

Our warranty covers the following:

• Manufacturing defects: If the product fails to function due to defects in materials or workmanship, we will cover the repair or replacement costs.
• Malfunctions: If a product malfunctions or does not operate as intended due to defects in design, construction, or materials, it is covered under warranty.
• Failure of functionality: In cases where the product does not meet the advertised functionality or performance criteria.

4. What the Warranty Does Not Cover

While we aim to provide the best customer experience, there are specific circumstances under which our warranty will not apply. The following exclusions apply to our warranty:

• Normal wear and tear: Products naturally wear over time due to regular usage. This type of damage is not covered under warranty.
• Damage caused by misuse: Damage resulting from improper handling, improper use, or failure to follow the manufacturer’s instructions will not be covered.
• Accidental damage: Accidental damage such as drops, spills, or exposure to harsh environments (e.g., water, extreme temperatures, etc.) is not covered.
• Unauthorized repairs or modifications: If the product has been modified or repaired by anyone other than an authorized service provider, the warranty will be voided.
• Loss or theft: Products lost or stolen are not covered under warranty.
• Consumable parts: Batteries, filters, or other consumable parts that naturally degrade over time are not covered under the warranty.

5. How to File a Warranty Claim

If you believe your product is eligible for a warranty claim, please follow the steps below:

• Step 1: Contact our customer support team: Reach out to our customer support team at support@zyvran.xyz or use the contact form on our website. Provide your order number, product details, and a description of the issue you are facing.
• Step 2: Provide evidence: To process your claim, you may be asked to provide photos or videos that clearly show the issue with the product.
• Step 3: Submit proof of purchase: Please attach a copy of your receipt or order confirmation email to verify the purchase date.
• Step 4: Evaluation: Our customer service team will review your claim and determine whether the issue is covered under warranty. If the claim is approved, we will guide you through the return, repair, or replacement process.

6. Return and Replacement Process

If your warranty claim is accepted, the following steps will be taken:

• Return instructions: If the product needs to be returned for inspection or repair, we will provide you with detailed instructions on how to return the product safely.
• Repair or replacement: If the product can be repaired, we will carry out the necessary repairs and return it to you. If it cannot be repaired, we will replace it with an identical or similar product of equal value.
• Refunds: In some cases, if a product cannot be repaired or replaced, we will issue a refund based on the original purchase price.

7. Shipping Costs

For warranty claims, the following applies regarding shipping costs:

• Return shipping: The customer is responsible for the shipping costs incurred when returning the product for warranty evaluation, unless the product is determined to be defective due to manufacturing faults.
• Replacement shipping: Zyvran.xyz will cover the shipping cost for the replacement item, but the customer is responsible for the return shipping.
• Refunds: If a refund is issued, shipping costs may not be refunded, depending on the reason for the claim.

8. Warranty Claim Timeframe

All warranty claims must be submitted within the warranty period, as outlined in the product documentation. Claims made after the warranty period has expired will not be processed, so we encourage customers to inspect their products immediately upon receipt and report any issues promptly.

9. International Warranty

If you are located outside the region where the product was purchased, please be aware that international warranty claims may be subject to additional conditions. Shipping costs and processing times for international returns may vary. For further details, please contact our customer support team to understand how warranty claims are handled in your specific region.

10. Transferability of Warranty

The warranty is generally non-transferable and applies only to the original purchaser. If the product is sold or given to another party, the warranty may no longer be valid. We recommend that warranty claims are made by the original purchaser.

11. Product Maintenance

To ensure your product remains in optimal working condition throughout its lifespan, we encourage customers to follow the care and maintenance instructions provided with the product. Regular maintenance and proper use can help prevent issues that may arise during normal operation.

12. Product Recall

In rare instances, if a product is found to have a widespread defect that could pose a risk to consumers, we may initiate a product recall. If a recall is initiated, we will notify customers who purchased the affected product and provide instructions on how to return it. In such cases, the warranty policy will apply, and affected customers will be entitled to a refund, repair, or replacement as applicable.

13. Limitations of Liability

Our liability under this warranty is limited to the repair, replacement, or refund of the defective product, as outlined in this policy. Zyvran.xyz is not responsible for any incidental or consequential damages that may result from the use of the product. This includes, but is not limited to, any loss of data, income, or damages to other property or products.

14. Modifications to the Warranty Policy

Zyvran.xyz reserves the right to modify or update the Warranty Policy at any time without prior notice. Any changes to the policy will be reflected on this page, and the new policy will apply to all purchases made after the update. We recommend that customers regularly review our warranty policy for any updates.

15. Contact Information

If you have any questions about our warranty policy or need assistance with filing a claim, please contact us at:

• Address: 1400 N Larkin Ave, Joliet, IL 60435, United States
  Phone: +18157254792
  Email: admin@zyvran.xyz
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (local time)

16. Conclusion

At Zyvran.xyz, we stand behind the quality of our products and strive to offer the best possible customer service. If you have any issues with your product, we are here to help resolve them under our warranty policy. Please contact our customer support team for further assistance.

Thank you for choosing Zyvran.xyz! We appreciate your trust in our products and look forward to serving you.